Terms of service

last updated August 2026

These terms are the agreement between you and Tashi covering the Tashi app, this website, and the RSVP pages a guest opens from an invitation. Installing or using Tashi means you accept them. They are written to be read, so please do read them.

in short

  • Tashi is a planning tool for your own wedding. It is not a wedding planner, and we are not part of any deal you make with a supplier.
  • What you put into Tashi stays yours. We only handle it to run the app for you.
  • Premium is a subscription sold by Apple. It renews on its own until you turn that off in your Apple ID settings, and Apple handles refunds.
  • Adding somebody to your guest list means taking responsibility for their details, and an invitation link is a private thing that answers on their behalf.
  • You can stop at any time. We can suspend an account that is being used to harm people.

The agreement

Read these terms alongside our privacy policy, which explains what the app collects and forms part of the same agreement. If the two ever disagree about how we handle your data, the privacy policy is the one that governs.

Who may use Tashi

You must be at least eighteen and able to enter into a contract where you live. The app asks you to confirm your age. Tashi is not for children, and you may not let a child use your account.

Your account

  1. You can start planning straight away without giving us anything, or you can sign in with an email address, with Apple, or with Google. If you start as a guest and link an account later, your existing plan comes with you.
  2. One account holds one wedding. Both of you can use it, and sharing those sign-in details with the person you are marrying is expected rather than a breach of these terms. Anything done through your account is treated as done by you, so share them with nobody else.
  3. Keep your sign-in details to yourself and tell us promptly if you think somebody else has them.
  4. Give us accurate details and keep them current, particularly your email address, since that is how a password reset and anything important reaches you.
  5. An account that never signs in again is a problem we cannot solve for you. If you start as a guest and never link an account, losing the device can mean losing the plan, so link one early.

What Tashi is, and what it is not

Tashi keeps your guest list, your budget, your diary, your seating plan, your mood board and your invitations in one place, and shows you a directory of wedding suppliers. That is the whole of what it does, and it is worth being clear about the rest.

  • We do not plan your wedding, book anything, negotiate anything, or act for you.
  • We are not a party to any arrangement you reach with a supplier, and we take no commission on one. If a supplier lets you down, that is between you and them.
  • A vendor listing is information, not a recommendation, and much of it comes from public sources rather than from us. Check anything that matters, such as a price, an availability, or a booking deadline, with the business itself.
  • The budget tools do arithmetic on numbers you enter. They are not financial advice and they do not know what your wedding will actually cost.
  • Reminders are a convenience and not a guarantee. A push notification can be delayed or lost by things outside our control, so do not rely on one for a deadline that matters.

Your content stays yours

Everything you put into Tashi, your lists, your numbers, your notes, your photographs and your invitation designs, remains yours. We claim no ownership of it.

To run the app we need your permission to handle it, so you give us a licence to store it, back it up, resize it, render it, and send it where you have asked it to go, such as putting a photo you chose onto an invitation and delivering that invitation to a guest. That licence exists only to operate Tashi for you, it is not transferable beyond the companies listed in our privacy policy that run the service on our behalf, and it ends when you delete the content or your account. We do not use your content to advertise, we do not sell it, and we do not use it to train artificial intelligence.

You are responsible for having the right to upload what you upload. Do not put a photograph on a mood board or an invitation that you do not have permission to use.

Tashi itself, its design, its artwork and its name are ours, and these terms do not give you any right to them beyond using the app as it is meant to be used.

Adding other people

Most of what goes into Tashi is about somebody else. When you add a guest, a member of the wedding party, or a supplier contact, you are entering another person's details, and you take responsibility for that.

  1. Only enter details you are entitled to use.
  2. Use them to plan and run your wedding, and for nothing else.
  3. Remove somebody who asks to be removed, promptly. You can delete any guest or party member from the app.
  4. Expect us to help somebody who writes to us directly about their own details, including by removing them, and to tell you that we did.

Sending invitations and RSVP links

Tashi sends invitation emails on your behalf, from our sending address, which means our reputation as a sender rides on what you send. So:

  • Send invitations only to people you actually know and are actually inviting.
  • Do not use invitations for marketing, for a mailing list, or for anything that is not the wedding you are planning.
  • Every invitation carries a private link that identifies your guest and answers in their name. Do not post one publicly or send it to a group. Whoever holds the link can read the invitation and reply as that guest.
  • The link stays the same if you send the invitation again, so an old email keeps working. It does not expire on its own.

We may limit or stop sending for an account whose invitations are being reported as unwanted, since one account doing that puts every other couple's invitations at risk of being filed as junk.

The guest replies you receive, including any dietary note, come from your guests and are for running your wedding. Treat them accordingly.

Free and Premium

The free tier

Tashi is usable for free, with limits on some features. Premium lifts those limits and unlocks the rest. What sits on either side of that line is shown in the app and can change as the app changes, though we will not take a feature you have already paid for out of a subscription you are already in the middle of.

Buying a subscription

  1. Premium is sold as a monthly or a yearly subscription through the App Store, at the price shown there at the time you buy. Apple takes the payment, not us.
  2. Payment is charged to your Apple ID when you confirm the purchase.
  3. A subscription renews automatically at the end of each period unless you turn off auto-renew at least twenty four hours before that period ends. The renewal is charged within the twenty four hours before the new period starts.
  4. Manage or cancel a subscription in your Apple ID settings. Cancelling stops the next renewal; it does not shorten the period you have already paid for, and you keep Premium until that period runs out.
  5. Where a free trial is offered, any unused part of it ends the moment you buy a subscription, and the trial rolls into a paid period unless you cancel before it ends.
  6. Refunds are handled by Apple under Apple's own policy. We cannot issue one for a purchase we never took.
  7. If a price changes, Apple will ask you to agree before it is charged, and you can cancel instead.
  8. Deleting your Tashi account does not cancel a subscription. Cancel it with Apple as well, or it keeps billing.

If you have a statutory right to withdraw from a purchase where you live, that right stands and nothing here removes it. Exercise it through Apple, since Apple is the seller.

The vendor directory and vendor listings

Using the directory

The directory is built from public sources, including business listings and business websites, and is checked automatically before a listing is shown. It will still be wrong sometimes: a business closes, a number changes, a place is filed under the wrong heading. Ratings and reviews shown alongside a business come from Google and are theirs, not ours. Verify before you rely on it.

If you manage a listing

  1. You confirm you are entitled to represent that business and to publish what you publish about it.
  2. Keep the details accurate. Do not describe services you do not provide, or advertise a price you will not honour.
  3. Only upload images you own or have permission to use, and that show your own work.
  4. You give us permission to display and resize what you publish so it can appear in the app. You keep ownership of it.
  5. We may edit, hide or remove a listing that is inaccurate, misleading, not yours to manage, or the subject of a credible complaint, and we may withdraw your access to it.

A listing is not an endorsement by us and is not a paid placement. If that ever changes, it will be labelled.

What you may not do

  • Use Tashi to harass, threaten, defame or endanger anybody, or to collect details about somebody who does not want you to have them.
  • Upload anything unlawful, anything that infringes somebody else's rights, or anything a reasonable person would find grossly offensive.
  • Impersonate another person or business, including in a vendor listing or an invitation.
  • Try to reach an account, a plan, or a part of our systems that is not yours, or to defeat a feature limit rather than paying for it.
  • Scrape the vendor directory, resell it, or reproduce it as your own product.
  • Attack the service, whether by flooding it with requests, probing it for weaknesses without our written permission, or interfering with anybody else's use of it.
  • Reverse engineer or decompile the app, except where the law says you may do so despite a term like this one.

If you find a security problem, please tell us at support@tashi.app before telling anybody else. We will not pursue somebody who reports a genuine flaw in good faith and gives us a reasonable chance to fix it.

Availability and changes to the app

We work to keep Tashi up and working, but it is not guaranteed to be available at every moment. It relies on services we do not run, and on an internet connection we do not control. We may take it down for maintenance, and we will try to do that when it will inconvenience the fewest people.

The app will change. We add features, remove ones that are not working, and change how things look. Where a change materially reduces what you get, or removes something you paid for, we will tell you in the app before it happens.

Keep the app updated. An old version may stop working against our servers as they move on.

What we do not promise

Tashi is provided as it is and as it is available. Beyond what these terms say plainly, and beyond what the law where you live gives you and will not let us take away, we make no warranty: not that the app will be uninterrupted or free of faults, not that a defect will always be fixed, not that the vendor information is accurate or complete, and not that the app will meet a particular need you have in mind for it.

Nothing here removes a right you have as a consumer under the law of your own country. If your law gives you a guarantee we are not allowed to exclude, that guarantee applies and this section does not touch it.

Please keep your own record of anything you cannot afford to lose. We take care with your data and we back it up, but a wedding is a one-time event with hard deadlines, and no software should be the only copy of something that important.

Limits on liability

We are responsible to you for loss we cause by breaking this agreement or by failing to use reasonable care, where that loss was a foreseeable result of what we did.

We are not responsible for loss that was not foreseeable, for loss of profit, revenue or business, or for what somebody else does: a supplier who fails to turn up, a guest who forwards their invitation, or a service we depend on that goes down.

Where the law allows a cap, our total liability to you for everything arising out of this agreement is limited to what you paid us in the twelve months before the problem arose, or twenty five pounds sterling if you paid us nothing.

Nothing in this section limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not permit us to limit.

If you use Tashi in a business capacity, such as planning weddings for other people, you agree to cover us against a claim that arises from how you used it, including a claim about details you entered about somebody else.

Ending the agreement

You can stop at any time by deleting the app, and you can close your account from Profile, then delete account. Read the retention section of the privacy policy first, because closing the account and erasing the records behind it are two different steps today. Remember to cancel a subscription with Apple separately.

We can suspend or close an account that breaks these terms, that is being used to harm somebody, or that we are required to act on by law. Unless it would be unsafe or unlawful to do so, we will tell you why and give you a chance to put it right first, and where the breach is fixable we would much rather you fixed it than lost your plan.

If we close your account for a reason that is not your fault, such as stopping the service altogether, we will give you reasonable notice and refund the unused part of a subscription you paid for.

Terms that come from the App Store

Apple requires these, and they apply to the iPhone app specifically:

  1. This agreement is between you and us. It is not with Apple, and Apple is not responsible for the app or its contents.
  2. Your right to use the app is a licence to use it on Apple devices you own or control, under Apple's Usage Rules.
  3. Apple has no obligation to provide any support or maintenance for the app. Support comes from us.
  4. If the app fails to conform to any warranty that applies, you may tell Apple, and Apple may refund what you paid for it. Beyond that refund, Apple has no other warranty obligation, and any other claim is ours to answer.
  5. We, not Apple, are responsible for handling a claim that the app or your use of it breaks the law, causes harm, or fails to meet a legal requirement, to the extent the law makes anybody responsible.
  6. We, not Apple, are responsible for investigating and resolving a claim that the app infringes somebody else's intellectual property.
  7. You confirm you are not in a country subject to a United States embargo or designated as supporting terrorism, and that you are not on a United States list of prohibited or restricted parties.
  8. Apple and its subsidiaries are third party beneficiaries of these terms, and may enforce them against you directly.

Contact

Questions about these terms go to support@tashi.app. The support page answers the common ones, and the privacy policy covers what the app collects.